All The Tools You Need To Grow your   Business using the

Communicate to Transform your Business for Profits Formula!

Communicate to Transform your Business course outline:

Part 1 Leadership Training — For Owners and Managers —

Proven Communications Systems to grow your business …

Week 1- Introduction Lessons – (Owners and managers only). The secret to inspiring focus so people are clear on what they’re doing, where they’re going and why:

• Owners only. How to use the program. Drive the Communications Initiative
• How to inspire 3 important common goals, and the drive to achieve it, in every employee.
• How to build your Policies and procedures manual.
• How and when to use outside advisors.
• How to make sure you’re paying fairly.

Managers: How to use the program.

Owner current state of affairs worksheet.

Company meeting schedule worksheet.

Respect in the workplace policy template.

Policy and procedure manual template.

Employee confidentiality agreement template.

Week 1 - Part 1 - Lessons - How to structure Powerful and productive meetings so people don’t hate going to them. (managers and owners)

• The secret to becoming a great leader. Enhance your soft leadership skills.
• The secret to keeping employees focusing on Sales, Costs, Productivity and Communications and keeping them focused. The power meeting system.
• How to make meetings meaningful and keep people engaged in them – The 4-part meeting agenda.
• How to keep your team members accountable – Assigning action items with dates.
• How to make meetings time efficient, being productive, not wasting everyone’s valuable time – Chairing a meeting.
• How to Start this program with your team. Make a simple personal development plan for each member of your team so each person has clarity on their future.
• Meeting structure and agenda templates.
• Manager leadership traits worksheet.
• Manager guide - preparation.

Week 2 - Part 1 - Lessons – How to manage expectations, then trigger the dopamine button in your people so they work hard and efficient. (managers and owners)

• How to set and manage expectations so everyone feels clear on their duties and responsibilities.
• How to trigger the dopamine button to keep people motivated.
• How to do effective corrective conversations so people can get on with working and improving.
• What to do when you make a mistake.
• How to decide when to use phone, voicemail, texting, email and person to person communications.

Week 3 - Part 1 Lessons – The secret to effective 2-way communications in a business. How to do performance reviews so that people leave feeling positive and motivated with clarity and so owners can find out about, and stop, the negative bad-vib viruses that appear before they become epidemic. (managers and owners)

• How to do powerful 2-part individual performance reviews so people feel like they matter and have clear direction to a future they want.
• How to do effective and meaningful department and/or project performance reviews so that each year the department improves or projects are more successful.
• How to do effective employee surveys.
• Survey, employee and department review templates provided.

Week 4 - Part 1 Lessons – 3 things you can do to build a great team. (managers and owners)

• How to evaluate the team – making sure we have the right people. Are you waiting too long to change up the team?
• How to do effective recruiting, so you get the right people for your culture.
• How to do effective onboarding and training so your new hires succeed.
• How to keep employees loyal and engaged, long term. Offer frequent training.
• How to recruit when you’re going about your daily activities.
• Interview templates provided.
• Employment agreement template provided.

Week 5 - Part 1 Lessons – Mentoring and Coaching so your employees are constantly learning and improving. (managers and owners)

• Learn a simple coaching model that’s easy to remember, follow and use.
• How the 5 types of mentoring can be applied to your business.
• How to do simple mentoring program.
• Identifying and developing future leaders. Formal mentor program.
• Formal Mentoring template provided and simple mentoring/coaching worksheets.

Week 6 – Part 1 Lesson – How to Make the workspace Safe and Fun so it stays productive.   

• How to make it Safe.
• How to make it Fun.

Week 7 – Bonus Lessons

• How to sell anything.
• How to be more social when you’re an introvert and are uncomfortable in group situations where you don’t know people.

Completion of initial manager training. 12 months of weekly Q&A sessions. Next page for workgroup training:

Part 2 Training begins after 2 to 6 weeks of leadership training.

CONTACT 20-20 -How to get win-win outcomes in difficult situations and conversations. All employees participate. Overview: 

Communicate with yourself first.

Open up sure, wise and make it safe.

Notice the other person quickly -  seek first to understand.

Tune-in; actively listen

Ask again; clarify and validate

Common intentions; uncover them

Take it next level; follow up.

Week 2 CONTACT 20-20 training begins for entire work group – How to navigate difficult conversations training – also made available for all new onboards for 12 months.

• All employees. How to use the program.
• All employees. How to use the program.
• Intro to CONTACT 20-20 difficult conversation training– Program overview + the secret to how people actually communicate in a 5 step Human Interaction Process. (HIP)
• How to Communicate with yourself first. The 1^st C in CONTACT. 6 questions – how to regulate emotion and how to time a tough talk.
• Bonus – the secret to masterminding so learning curves speed up and you achieve your goals quicker.

Week 3 CONTACT training

• How to Open up sure and wise – how to choose words wisely + body language, tone of voice.

Week 4 CONTACT training

• Learn the 4 important questions to ask so you can Notice the other person quickly in a conversation and make them feel listened to – 4 types of empathy.

Week 5 CONTACT training

• Learn the 17 tips for effectively Tuning-in and active listening so people truly feel heard.

Week 6 CONTACT training

How to Ask again and clarify to make sure you understand and validate the other person which engages them in solution finding– 4 types of clarifying + Seek first to Validate then to be validated.

Week 7 – CONTACT training –

How to find common intentions so its easy to find common ground.

• Uncover the secret to finding Common Intentions which leads to natural resolution in conflict - find them + 2 types of intention - primary and secondary.

Week 8 - CONTACT training - How to solidify relationships and Take it next level in any relationship.

• How to solidify relationships and Take it next level to assure follow-through on the agreed solutions – 3 steps to solidifying solutions and assuring accountability.
• Assessment/test for completion of program & to get your CONTACT 20-20 certification.

Completion of Difficult conversation training.

Continue with weekly Q&A coaching on-line TRAINING and support:

•  Each employee completes exam and gets a certificate.
• Owners get access to owners, managers and CONTACT Q&A’s for 12 months.
• Managers get access to a managers and CONTACT Q&A’s for 12 months.
• All employees get access to weekly CONTACT Q&A’s for difficult conversations for 16 weeks – (owners/managers get 12 months access.)

Private separate Facebook groups for masterminding with Mike Garska, other business owners, managers and employees:

• One for Owners support.
• One for Managers support.
• One for all employee’s difficult conversation support.

“Your guide to a workplace where everyone is respected, treated fairly, feels heard, feels included and works hard to